Understanding the digital workspace
The demands on today’s workforce requires a digital experience that allows them to get their jobs done more effectively from wherever they happen to be and on whatever device they choose.
Putting these needs at its heart, the digital workspace allows organisations to give the freedom to their employees to allow them to work smarter, not harder.
With the advent of companies like Uber changing the landscape in the taxi industry, the exponential growth of mobile and the rise of cloud computing, we’re all very aware of the potential these “digital disruptors” have in revolutionising the way we think about business models.
And in this 24/7, information-heavy world, disruption is happening in the workplace, too. Employees are spending less time in the office, working from different devices at different times. Their online experience in their personal lives has influenced their expectations for their online experience at work. They expect faster services with an “always-on” mentality.
And technology is the stimulus for such expectations. The IDC predicts that by 2020, 60pc of Global 2000 Companies will double their productivity by digitally transforming business processes from human-based to software-based delivery.
Enter the digital workspace, enabling businesses to collaborate better and improve efficiencies. We describe the digital workspace as “a collection of evolving technologies that optimise employee experience and engagement with the tools and resources they require, anywhere and on any device, allowing them to be more effective”.
What does it look like?
The size and shape of the digital workspace will vary depending on the shape, size and objectives of the organisation, but its key elements should empower:
• Communication and employee engagement
• Collaboration between teams
• Information and knowledge sharing
• Increased productivity
• Flexible working with the ability to work anywhere, at any time from any device
• Specific self-service tools and business applications for employees
Putting the user first
No doubt, technology is a focal point of the digital workspace. But businesses shouldn’t invest in new technology just to keep up with the Joneses. It’s important to first understand the needs of your business and your employees, preparing a detailed strategy to map out how technology can help you meet these objectives.
Implementing new tech into any organisation is disruptive in itself. In a hyper-connected environment, it can be overwhelming for some employees to get to grips with the widened capabilities of the digital workspace. So a process of change management is important in ensuring that your employees adopt and engage with updated processes, and truly understand their value and benefits. Investing time in this and focusing on your people first will ensure that every decision you make has their best interests at heart.
About the partner
ClearPeople is a Consultagency – a hybrid breed of business offering technical consulting with digital agency services. We employ a team of over 50 “bright, expert and human” digital Consultagents in London and Alicante, specialising in delivering digital strategy and technical solutions in the cloud.More content by this partner